Prime Wholesale

FAQ's

At Prime Wholesale, we breathe cool, comfort, and quality.

Frequently asked questions

We offer a wide range of air conditioning units, including split systems, window units and portable. Our inventory covers residential, commercial, and industrial needs.

Yes, we partner with renowned brands and manufacturers known for their quality and reliability in the HVAC industry. Some of our featured brands include Panasonic, Daikin, Fujitsu and Teco. We can also supply Actron and Mitsubishi.

 Absolutely! We specialise in wholesale orders, and our team can assist with bulk purchases for commercial and industrial projects. Contact our sales team for volume discounts and tailored solutions.

While we primarily focus on supplying air conditioning units, we can recommend certified professionals in your area for installation services. We prioritise connecting you with trusted installers to ensure proper setup and functionality.

Our return policy varies based on the product and its condition. Generally, we accept returns for unopened and undamaged items. Please refer to our detailed return policy or contact our customer service for specific inquiries.

Yes, our products come with manufacturer warranties. The duration and terms of warranties vary by brand and model. Please check the product details or reach out to our team for warranty information on specific items.

 Orders can be placed directly through our website by adding items to your cart and proceeding to checkout. For bulk orders or inquiries about specific products, you can also contact our sales team for personalised assistance.

Yes, we provide technical support to address any inquiries or issues regarding our products. Our knowledgeable team is available to assist you with product specifications, troubleshooting, and general queries.

We accept various payment methods, including credit/debit cards, Zip Pay and Afterpay. During the checkout process, you can select your preferred payment option.

Many of our air conditioning units are energy-efficient and meet industry standards.